Shipping/Delivery
Which shipping carrier do you use?
We ship all our orders in an eco-friendly way with DHL. This ensures your kombucha arrives quickly and reliably right to your doorstep. Shipping is carbon-neutral thanks to our reliable logistics partner, DHL. As soon as the package leaves our wareho
How long does delivery take?
Delivery times vary by country. Any order placed before 12:00 p.m. (Monday through Friday) will be shipped to you the same day and will arrive shortly thereafter.
Is shipping free?
Shipping to Germany and Austria is free for orders of 18 bottles or more. For orders of fewer than 18 bottles, a shipping fee of €2.99 per delivery applies. You can find more information about shipping costs, including rates for other countries, here
What if I'm not home on the delivery day?
No problem! As soon as your package is shipped, you'll receive an email with a tracking number that lets you track the shipment status at any time. If you’re not home when the package is delivered, the DHL driver will try to leave it with a neighbor
What if I’m on vacation?
If you’re away for a few days, you can easily use the package redirection feature via the tracking page. Use the link in the shipping confirmation to select a new delivery date, a drop-off location, a neighbor, or a package pickup store—that way, you
Can I return my order?
Since food items are generally perishable, returns are not accepted once the package has been opened. For more information on your right of withdrawal, please refer to the Terms and Conditions.
Package not picked up - what now?
What happens if I don’t pick up my package from the Packstation or package shop on time?. If your package isn’t picked up within the DHL storage period (usually 7 business days), it will automatically be returned to us. Are there any fees associated