Kombuchery

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Delivery times vary by country. Any order placed before 12:00 p.m. (Monday through Friday) will be shipped to you the same day and will arrive shortly thereafter.

How long does delivery take?

Shipping/Delivery

What is kombucha?

What does kombucha taste like?

Is the kombucha unpasteurized?

What are the ingredients in kombucha?

Why is kombucha good for you?

Is the kombucha organic and vegan?

What flavors are available?

Are the floating particles in my bottle normal?

Does kombucha contain carbonation?

Where does kombucha come from?

How should kombucha be stored?

Why doesn’t our raw kombucha need to be refrigerated?

About Kombucha

Where can you buy our kombucha locally?

How can I pay in the online store?

Where can I log in to my customer account?

How do I redeem a coupon?

Where can I find the invoice for my order?

Order/Payment

Which shipping carrier do you use?

Is shipping free?

What if I'm not home on the delivery day?

What if I’m on vacation?

Can I return my order?

Package not picked up - what now?

What exactly is a savings subscription?

How can I manage my savings subscription and make changes?

How can I update my payment method?

How can I change my shipping address?

What happens if my payment fails?

Can I pause my Savings Subscription or skip a delivery?

Will I be notified before the next delivery?

How can I cancel my savings subscription?

Subscription/Regular Delivery

Is there a deposit on the bottles?

How can I return the returnable bottles?

Deposit for Shipments Outside Germany

Why do we use single-use bottles made from recycled PET (rPET)?

Deposit

Redeem Your ClassPass Coupon in the Kombuchery Shop

ClassPass & Kombuchery

How long does delivery take?Updated 7 days ago