Shipping / Delivery
Which shipping provider do you use?
We ship our orders with DHL. This means your kombucha arrives quickly and reliably at your home.As soon as your parcel has left our warehouse, you will automatically receive an email with your tracking number. You can use DHL tracking to follow the d
How long does delivery take?
Delivery times vary depending on the country. Every order placed before 12:00 noon, Monday to Friday, is shipped on the same day and arrives shortly afterwards.
Is shipping free?
For deliveries to Germany, shipping costs €2.99 and are free for orders over €44. For deliveries to Austria, shipping costs €4.99 and are also free for orders over €44. You can find the current shipping costs and conditions for other countries in our
What if I am not at home on the delivery day?
No problem! Once your parcel has been shipped, you will receive an email with a tracking number.If you are not at home, the DHL driver will try to leave your parcel with a neighbor or at a nearby parcel shop. You will receive a notification in your m
What if I am on vacation?
If you are away for a few days, you can easily use parcel redirection via shipment tracking. Use the link in your shipping confirmation to choose a new delivery day, a safe-place location, a neighbor or a parcel shop.If the parcel is not collected be
Can I return my order?
Whether you have a right of withdrawal and whether a return is possible depends on the applicable legal requirements and our cancellation policy. Please note in particular the legal exceptions stated there, for example for perishable goods or sealed
What happens if I don't collect my parcel in time?
What happens if I don't collect my parcel from the parcel locker / parcel shop in time? If your parcel is not collected within the DHL storage period, it will automatically be returned to us.Will I be charged any fees? Yes. If the return occurs for a