Subscription / Regular Delivery
What is a Subscription?
Our Subscription is a convenient way to have Kombuchery delivered to your home regularly. You choose the variety, quantity and delivery interval and receive a 15% discount on every regular Subscription delivery compared with the corresponding One-Tim
How can I manage my Subscription and make changes?
Log in to your customer account. There you will find the “Manage your Subscription” button on the left. You can see your next delivery date and ordered product as well as your previous orders.You can change your kombucha variety, delivery interval or
How can I update my payment method?
To update your payment information, simply log in to your customer account, click “Payment method” and then “Edit payment method”.
How can I change my delivery address?
Simply log in to your customer account. You will find your saved address there.
What happens if my payment fails?
If your payment fails, you will receive an email notification containing a link to update your payment information. The payment will be attempted again after five days and once more after another five days. If the payment fails for the third time, th
Can I pause my Subscription or skip a delivery?
Yes. If you are going on vacation or simply want to take a break, go to your customer account under “Manage your Subscription” and change the delivery date, delivery interval or pause your Subscription.1. Log in to your account (https://kombuchery.de
Will I be notified before the next delivery?
As soon as the new order and delivery are triggered by the Subscription, you will receive an email confirming the order.
How can I cancel my Subscription?
Cancellation is possible from the second delivery onwards. You can cancel your Subscription via your customer account, by email or using our “Cancel contracts here” button. The quickest way is to manage your Subscription directly through your custome