Kombuchery

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Simply log in to your customer account. You will find your saved address there.

How can I change my delivery address?

Subscription / Regular Delivery

What is kombucha?

What does kombucha taste like?

Is kombucha unpasteurized?

What ingredients does kombucha contain?

Why is our kombucha good for you?

Is kombucha organic and vegan?

What flavors are available?

Are the particles floating in my bottle normal?

Does kombucha contain carbonation?

Where does kombucha come from?

How should kombucha be stored?

Why does our Raw Kombucha not need to be refrigerated?

What does PrioBiotic mean?

How many active cultures does Kombuchery contain?

Does Kombuchery contain vitamin C?

What health benefits does Kombuchery offer?

About Kombucha

Where can I buy Kombuchery locally?

How can I pay in the online shop?

Where can I log in to my customer account?

How can I redeem a voucher?

Where can I find the invoice for my order?

Orders / Payment

Which shipping provider do you use?

How long does delivery take?

Is shipping free?

What if I am not at home on the delivery day?

What if I am on vacation?

Can I return my order?

What happens if I don't collect my parcel in time?

Shipping / Delivery

What is a Subscription?

How can I manage my Subscription and make changes?

How can I update my payment method?

What happens if my payment fails?

Can I pause my Subscription or skip a delivery?

Will I be notified before the next delivery?

How can I cancel my Subscription?

Changes to the BoochBonus Program 2026

How can I still redeem my existing BoochBonus points?

Where can I see my BoochBonus points?

Loyalty Program

Is there a deposit on the bottles?

How can I return the deposit bottles?

Deposit for deliveries outside Germany

Why do we use single-use bottles made from recycled PET (rPET)?

Deposit

Redeeming your ClassPass voucher in the Kombuchery shop

ClassPass & Kombuchery

How can I change my delivery address?Updated a month ago