Subscription/Regular Delivery
What exactly is a savings subscription?
Our savings subscription is the most convenient way to enjoy live kombucha at home on a regular basis! At intervals you set, we’ll deliver your favorite kombucha variety to your doorstep, securely packaged and free of charge. You’ll save 15% on every
How can I manage my savings subscription and make changes?
Simply log in to your customer account. There, you’ll find a “Manage Savings Subscription” button on the left. Here, you’ll see your next delivery date and the product you ordered. You can also view your previous orders in your order history. If you’
How can I update my payment method?
To add new payment information, simply click “Payment Method” in your customer account, then click “Edit Payment Method.”
How can I change my shipping address?
Just log in to your customer account, and you'll find your saved address there.
What happens if my payment fails?
If the payment fails, you will receive an email notification. This email contains a link to update your payment information. After five days, the payment will be attempted again, and one last time after another five days. If the payment fails a third
Can I pause my Savings Subscription or skip a delivery?
Yes, if you’re on vacation or just want to take a break, you can go to your customer account under “Manage Savings Subscription” to reschedule the delivery date, change the delivery interval, or even pause your subscription. Here’s a quick guide to t
Will I be notified before the next delivery?
As soon as the new order and delivery are triggered by your subscription, you'll receive an email confirming your order.
How can I cancel my savings subscription?
If you’d like to cancel your subscription, you can do so directly in your customer account. Here’s how: